FOCUS Service Contracts
Discover our FOCUS service agreements: Comprehensive service
for a long service life of your ultrasound system.
What's included in our FOCUS service contracts
InSite™
InSite is GE HealthCare's secure connectivity solution that helps you to maximize system uptime. It grants you access to regular updates and enables our experts to connect remotely to your system via Expert Live Support.
eHealthCheck
Detailed remote review of your ultrasound system. Our GE HealthCare experts prepare a report that identifies potential operational gaps and provides actionable corrective steps that help to improve reliability and reduce downtime of your system.
iCenter™
iCenter and my MyGEHealthCare App provide 24/7 access to all maintenance services and offer an overview on the current update status of your GE HealthCare ultrasound equipment.
STAR app
An augmented reality app that gives you access to online training and educational resources (videos, quick maps) and provides direct access to our GE HealthCare experts.
OnSite
Our service contracts include OnSite preventive maintenance of your system as well as unlimited access to our field engineers in case of a technical defect.
Probe care
Benefit from GE HealthCare's hygiene portfolio for cleaning, disinfection, transport and storage of your ultrasound probes to protect patients and caregivers against biological hazards and guarantee optimal care in your daily routine.
Focus Service Contracts
Service contracts tailored to your needs
There’s more to service than break-fix. A service agreement should be flexible, allowing you to tailor it to your organisational needs and priorities. Our flexible, comprehensive offerings are designed to optimise your assets, streamline processes, deliver exceptional value and promote great patient care. Thanks to our extensive original equipment manufacturer expertise and our excellent infrastructure, we provide service you can always count on.
FOCUS ON
FOCUS ON is your basic service agreement that offers you quick access to GE HealthCare experts via the latest technology.
- One on-site preventive maintenance per year
- Remote troubleshooting issues
- Remote probes functional check
- Remote simple repairs (no parts included)
- Remote device management
- Remote software updates and purchased upgrades
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible. From our experience, up to 50% of reported issues can be solved online, others will need on-demand site visits to identify the root cause of the problem.
FOCUS SET
FOCUS SET is a service adapted to your needs & beyond. The service agreement ensures the highest quality and safety standards.
- One on-site preventive maintenance (one per year as an option)
- Remote troubleshooting issues
- Remote probes functional checks
- Troubleshooting and repairs (parts not included)
- Software updates and purchased upgrades
- On-site labors for diagnosis purposes when needed
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible. From our experience, up to 50% of reported issues can be solved online, others will need on-demand site visits to identify the root cause of the problem.
FOCUS COMFORT
Quick access to GE Healthcare experts via the latest technology and on-site service. This service includes all guarantee elements so you can feel secured and comfortable.
- On-site preventive maintenance
- Remote or on-site troubleshooting issues
- Probes functional checks and replacement for pre-agreed number of standard probes
- Optional special probes, or exchange
- Troubleshooting and repairs (parts not included)
- Software updates and purchased upgrades
- On-site labors for diagnosis purposes when needed
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible. From our experience, up to 50% of reported issues can be solved online, others will need on demand site visits to identify the root cause of the problem.
FOCUS SMART
FOCUS SMART offers comprehensive support and additional, unique features. Unlock the full potential of your ultrasound equipment!
- One on-site preventive maintenance per year
- Remote troubleshooting issues
- Remote probes functional check
- On-site labors for diagnosis purpose
- Troubleshooting and repairs (parts included)
- Software updates and purchased upgrades
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible. From our experience, up to 50% of reported issues can be solved online, others will need on demand site visits to identify the root cause of the problem.
FOCUS EXCLUSIVE
FOCUS EXCLUSIVE is the most extensive and complete experience we can provide. Benefit from our full service package and handle all the problems that might occur in the operation of your ultrasound systems.
- On-site preventive maintenance
- Remote or on-site troubleshooting of issues
- Probes functional checks and replacement for a pre-agreed number of standard probes during the contract, in case of malfunction
- Optional special probes repairs, or exchange during contract
- On-site labors for diagnosis purpose
- Extensive repairs
- Software updates and purchased upgrades
- Device management
- Remote application support
- Full care of GE HealthCare support
- Access to equipment
- OPEX Program for ViewPoint to ensure you always use an up-to-date version
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible. From our experience, up to 50% of reported issues can be solved online, others will need on demand site visits to identify the root cause of the problem.
All service contracts in overview
Expert Live Support | FOCUS ON | FOCUS SET | FOCUS SMART | FOCUS COMFORT | FOCUS EXCLUSIVE | |||
|---|---|---|---|---|---|---|---|---|
Remote Support | ||||||||
eHealth Check | ||||||||
iCenter | - | |||||||
On Site Preventative Maintenance | - | |||||||
On Site Labors | - | - | ||||||
Spare Part | - | - | - | |||||
Nr. of Standard Probes | - | - | - | - | ||||
Nr. of Probe Repairs | - | - | - | Optional | Optional | Optional | ||
Nr. of Special Probes (e.g. 4D) | - | - | - | - | Optional | Optional |