How can the GE ultrasound ecosystem of solutions and services support you in your daily practices?
Support
Benefit from unlimited access to the clinical and technical support of our GE experts through Expert Live Support – our remote offering to get support when you need it most.
Education
Security
Expert Live Support
Expert Live Support is now included in newly purchased systems for seven years
Secured Patient Data
Areas of Action!
InSite™
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
InSite™ is the GE secure connectivity solution that will help maximize system uptime by allowing the GE experts to get updates and connect remotely to the system thanks to Expert Live Support.
eHealthCheck
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
Detailed review of your ultrasound system. Our GE Experts will prepare a report that identifies potential operational gaps and provides actionable, corrective steps that help improve reliability and reduced downtime of the system.
iCenter ™
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
iCenter™ and MyGEHealthcare App provides access 24/7 to all maintenance and the update status of your GE ultrasound equipment and stay permanently connected to the activities of the service teams.
STAR app
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
An Augmented Reality app that allows you to have access to online training, educational material (videos, Quick Cards), and easy access to our GE Expert.
OnSite
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
OnSite Labor: Unlimited service field engineers work – labor and travel to customer to diagnose and replace failed parts.
OnSite Preventative Maintenance: complete yearly technical check-up of the system, which is recommended by manufacturer for safety and technical efficiency.
Probe Care
Available at: ELS, ON, SET, SMART, COMFORT, EXCLUSIVE
Protect patients and caregivers against biological hazards and guarantee optimal care in your daily ultrasound activities thanks to our hygiene portfolio for cleaning, disinfection, transport, and storage of your ultrasound probes.
FOCUS Contract Options
GE Healthcare offers a wide range of FOCUS contracts based on
your practice needs.
FOCUS on
FOCUS set
FOCUS comfort
FOCUS smart
FOCUS exclusive
Focus ON
The BEST BASIC SERVICE PROGRAM!
Quick access to GE Healthcare experts via the latest technology and on-site preventive maintenance. Workshop for the comfort of your work and patients.
Hybrid package that helps us deal with all the problems that may occur in the operation of our ultrasound systems. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.
- Remote troubleshooting issues
- Remote probes functional check
- One on-site preventive maintenance per year
All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.
- Remote simple repairs (no parts included)
- Remote device management
- Remote software updates and purchased upgrades
- Remote application support
All this without the need for a physical visit of a field service engineer or an application specialist, whenever possible.
Focus SET
The best updated service and support program!
The best updated service and support program!
FOCUS SET is a service adapted to your needs & beyond. One unique contract ensuring the highest quality and safety standards.
Hybrid package that helps us deal with all the problems that may occur in the operation of our ultrasound systems. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.
- Remote troubleshooting issues
- Remote probes functional checks
- One on-site preventive maintenance (1 per year as an Option)
All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.
- Troubleshooting and repairs (part not included)
- Software updates and purchased upgrades
- On-site labors for diagnosis purposes when needed
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.
Focus Comfort
The updated service experience!
Quick access to GE Healthcare experts via the latest technology and on-site service. Workshop for the comfort of your work and patients. With this service you can feel secured and comfortable. And all guarantee elements are included.
Full support package that helps us deal with all the problems that may occur in the operation of our ultrasound system. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.
- Remote or on-site troubleshooting issues
- Probes functional checks and replacement for pre-agreed number of standard probes
- Optional special probes, or exchange
- On-site preventive maintenance
All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.
- Troubleshooting and repairs (part not included)
- Software updates and purchased upgrades
- On-site labors for diagnosis purposes when needed
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.
Focus SMART
The smart, dedicated package of support!
Get the comprehensive support and additional, unique features. Unlock the full potential of your equipment with a FOCUS SMART.
Full support package that helps us deal with all the problems that may occur in the operation of our ultrasound system. Up to 50% of them can be solved online, others will need on demand site visits to identify the root cause of the problem.
- Remote troubleshooting issues
- Remote probes functional check
- One on-site preventive maintenance per year
- On-site labors for diagnosis purpose
All these activities are carried out remotely by GE Healthcare professional engineers whenever you need them.
- Troubleshooting and repairs (parts included)
- Software updates and purchased upgrades
- Device management
- Remote application support
All these without the need for a physical visit of a field service engineer or an application specialist, whenever possible.
Focus Exclusive
It is not without reason that we named it FOCUS EXCLUSIVE. It's the most extensive and complete experience we can provide.
Full package that will help us deal with all the problems that may occur in the operation of our ultrasound systems.
- Remote or on-site troubleshooting of issues
- Probes functional checks and replacement for a pre-agreed number of standard probes during the contract, in case of malfunction
- Optional special probes repairs, or exchange during contract
- On-site preventive maintenance
- On-site labors for diagnosis purpose
All these activities are carried out remotely or on-site by GE Healthcare professional engineers, whenever you need them.
- Extensive repairs
- Software updates and purchased upgrades
- Device management
- Remote application support
- Full care of GE support
- Access to equipment
- OPEX program
OPEX Program for ViewPoint - This program allows you to use an always updated version of ViewPoint as a part of a Focus Exclusive Contract (multiyear) for your Ultrasound system. GE is arranging a convenient time for remote service expert to remotely access your ultrasound environment and maintain it updated
All this without the need for physical visit of service technicians or application specialists, whenever possible.
Overview Contract Options
| Expert Live Support | Focus ON | Focus SET | Focus SMART | Focus Comfort | Focus Exclusive | |
|---|---|---|---|---|---|---|
| Remote Support |  |
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| eHealth Check | |
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| iCenter™ | – | |
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| On Site Preventative Maintenance |
– | |
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| On Site Labors | – | – | |
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| Spare Part | – | – | – | |
|
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| Nr. of Standard Probes | – | – | – | – | |
|
| Nr. of Probe Repairs | – | – | – | Optional | Optional | Optional |
| Nr. of Special Probes (e.g. 4D) |
– | – | – | – | Optional | Optional |
